Comments on: Austin Chase Coffee and Delicious, Mid Valley City

By: Carol

Carol — Sun, 16 Oct 2011 11:26:42 +0000

Yes, I’m agree, the food is damn lousy. The frappe tasted like sugar and ice cubes, hot coffee no coffee taste other than the bitter taste. The staff service is bad too, when i ask for sandwich…HABIS, ask for Scrambled Eggs…HABIS. He said cheese cakes is the only things they have, then he walk away. This is my first and last time there.

By: Mr Tan

Mr Tan — Fri, 01 Jul 2011 12:37:50 +0000

I was having lunch today at Austin Chase, Mid valley with my colleagues… We waited a long time for the drinks & food to be served but anyway that was not my complaint. When my chicken cordon blue was served, i cut open and found no cheeze or ham inside, i think anyone who dine knows chicken cordon blue has ham and cheeze inside(especially when it is written in the menu). I didn’t complaint to the staff but instead vow not to return to the shop again. I guess there is always a 1st and last time for everything.

By: Jenny Tan

Jenny Tan — Sat, 07 Aug 2010 05:19:08 +0000

I would like to comment regarding your food in Austin Chase at Queensbay mall. The service is damn louzy & the sandwitch is cold, not even toasted. Pls send your pals to survey Coffee beans & Tea leaves as well as Starbucks….Your pals are busy on their own laptop and not even care whether the customers is standing there.
With such a GOOD NAME & Awards brand of Coffee … what a sayang…
I can go else where but we are sayang on the busineess & yet situated in good location.Pls look into it… i’m just busybody..
I went twice but i think i’m not going anymore if if it not improving……..eve the OLD Town can do better service. Austin Chase is more up-class right ??

By: alicia

alicia — Mon, 04 Jan 2010 06:05:31 +0000

went there first time with friends on the last day of 2009. terrible experience. staff service good but one of the manager behave like barbarian, he still complains that we have attitude prob. my friend ordered two cup of iced choc but the staff answered her they don’t have, she reconfirm with the staff as she is avoiding to take coffee but still the staff answered her they don’t have, so she changed her order to hot choc and of cause they served her. when she check on the reciept, they didn’t cancel the two iced choc and she have to pay extra rm20 for total of four cup of drinks two iced choc and two hot choc. the reason they give is they can’t void the order from theie system and of cause they are not willing to refund too. they told my freind that they will give her a rm10 voucher for replacement, what a bull shit! we sit and wait for the voucher but no voucher was send or even a replacement of drinks. we called the manager and he scold us that we have attitude prob and refuse to send us others drinks for replacement. oh my god! they charged us, we paid but reject to send us our drinks? wat kinda of service or it’s a rob?